Frequently Asked Questions
Quick answers about Studio A accounts, tickets, payments and watching shows.
How do I watch a show?+
Open the show, create or log in to your Studio A account, then select Buy Ticket when a ticket is required. After successful payment, return to the show and select Watch.
How do I pay for a ticket?+
Ticket payments are processed securely through Paystack. Studio A does not ask you to send your card or bank details through chat or social media.
I paid but cannot watch. What should I do?+
Make sure you are logged in with the same account used for the ticket purchase. If access is still missing, contact support and include your payment reference and the email on your Studio A account.
Can creators upload shows?+
Yes. Creators can register for Creator Studio, submit their show details and YouTube video, set a ticket price, manage their content and provide payout account details. Submitted shows may require admin approval before publication.
Can a creator edit a show?+
Yes. Creator Studio allows creators to edit eligible content, including title, description, YouTube link, price and event details. Published content may be returned for review after editing.
What video service does Studio A use?+
Studio A uses YouTube as the video source for creator and event content. The video is presented inside the Studio A viewing experience where supported.
Can I get a refund?+
Refunds depend on the event and Studio A refund policy shown at the time of purchase. Contact support as soon as possible if you believe a payment was made in error or access was not delivered.
How do I contact Studio A?+
Use the Contact page to send a support request. For payment issues, include the transaction reference, but never send your password, PIN, OTP or full card details.
